{"xsrfToken":"06edac747144616a4275ad45c309f6ca3dbfcfa6_lout","branding":{"id":"1","key":"ccs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/35","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba1e40","headerLinkHoverBGColor":"#ba1e40","headerBadgeColor":"#ba1e40"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a0f45ae0-77f5-4fbb-ad5e-58d33a73b4de/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWMxMDQ2ZS1mZmQxLTQxMzktYTA5My1iMDVjYThmODI0ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwZjQ1YWUwLTc3ZjUtNGZiYi1hZDVlLTU4ZDMzYTczYjRkZSI6WyJyZWFkIl19LCJleHAiOjE3NjE0MjQ0ODQsIm5iZiI6MTc2MTQyMzg4NH0.94fEQuaXBXUcqZqOm-GzjWLJZ0ek_1a3yXGKcOv6fG0&client=51c1046e-ffd1-4139-a093-b05ca8f824dc&mode=fit","logoId":"a0f45ae0-77f5-4fbb-ad5e-58d33a73b4de","isLogoAvailable":true,"helpCenterTitle":"How could we help?","sharedPortalName":"Qdrant Support","translations":{"en-US":{"helpCenterTitle":"How could we help?","sharedPortalName":"Qdrant Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c2053d","helpCenterTitleColor":"#f0f3fa","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bf0d2995-131c-4058-92cc-2e93a3b8140e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWMxMDQ2ZS1mZmQxLTQxMzktYTA5My1iMDVjYThmODI0ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMGQyOTk1LTEzMWMtNDA1OC05MmNjLTJlOTNhM2I4MTQwZSI6WyJyZWFkIl19LCJleHAiOjE3NjE0MjQ0ODQsIm5iZiI6MTc2MTQyMzg4NH0.WtPXO86M5W2T71A7TTmv161A-eaTb3CbNm6I6ZFRU9A&client=51c1046e-ffd1-4139-a093-b05ca8f824dc&height=300&mode=fit","bannerMediaApiFileId":"bf0d2995-131c-4058-92cc-2e93a3b8140e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#090e1a","topBarTextColor":"#c2053d","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ccs","projectId":10035,"serviceDeskId":1,"name":"Customer Support","description":"<p>Welcome! Raise a request for our Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"103","name":"Analysis/Troubleshooting","descriptionHtml":"","callToAction":"Analysis/Troubleshooting","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[103],"key":""},{"id":"100","name":"Question","descriptionHtml":"<p>When reporting an incident, it is very important to set the right severity so we can help in a better and more efficient way. Please take a look at our SLA's descriptions in case you need more information or guidelines about the subject: <a href=\"https://cloud.qdrant.io/sla\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cloud.qdrant.io/sla</a></p>","callToAction":"Question","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[103],"key":""},{"id":"109","name":"Raise a billing related question","descriptionHtml":"","callToAction":"Raise a billing related question","introHtml":"<p>Choose this if you have questions regarding licensing and/or billing</p>","icon":10674,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[101],"key":""},{"id":"105","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[102],"key":""},{"id":"69","name":"Report an Incident","descriptionHtml":"<p>When reporting an incident is very important to set the right severity so we can help in a better and more efficient way. Please take a look at our SLA's descriptions in case you need more information or guidelines about the subject: <a href=\"https://cloud.qdrant.io/sla\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cloud.qdrant.io/sla</a></p>","callToAction":"Report an Incident","introHtml":"<p>Report an incident</p>","icon":10540,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[102],"key":""},{"id":"101","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[100],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"166","name":"FD Incident","descriptionHtml":"","callToAction":"FD Incident","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10674,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"133","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer requests to developers.</p>","icon":10524,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"17","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"107","name":"Incident (Full Disk)","descriptionHtml":"","callToAction":"Incident (Full Disk)","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10674,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"106","name":"Incident (OOM)","descriptionHtml":"","callToAction":"Incident (OOM)","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"108","name":"Incident (Recovery Mode)","descriptionHtml":"","callToAction":"Incident (Recovery Mode)","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10674,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"104","name":"No Issue/Irrelevant","descriptionHtml":"","callToAction":"No Issue/Irrelevant","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":103,"name":"Information"},{"id":102,"name":"Incidents"},{"id":101,"name":"Billing"},{"id":100,"name":"Features"}],"orderMapping":{"103":[100,103],"101":[109],"102":[69,105],"100":[101]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1810b126-0b52-339e-9ce6-db4820c032a5","appLinkName":"","appLinkUrl":"","spaceKey":"CCS","spaceName":"Cloud Customer Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":1,"kbLinkDomainURLs":["https://qdrant.atlassian.net","https://get.support.qdrant.io"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWMxMDQ2ZS1mZmQxLTQxMzktYTA5My1iMDVjYThmODI0ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE0MjUwODQsIm5iZiI6MTc2MTQyMzg4NH0.ZS1zb91lS3FeZW-gR9zOVTTz3ZF5zyghJTUopCCLpGc","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"51c1046e-ffd1-4139-a093-b05ca8f824dc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":103,"projectId":10035,"issueType":{"id":"10046","name":"Support"},"form":{"name":"Analysis/Troubleshooting","descriptionHtml":"","callToAction":"Analysis/Troubleshooting","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://get.support.qdrant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Severity 1","selected":false,"children":[]},{"value":"10001","label":"Severity 2","selected":false,"children":[]},{"value":"10002","label":"Severity 3","selected":false,"children":[]},{"value":"10003","label":"Severity 4","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10169","fieldConfigId":"10471","label":"Cluster Environment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10350","label":"Production","selected":false,"children":[]},{"value":"10351","label":"Development","selected":false,"children":[]},{"value":"10352","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10170","fieldConfigId":"10472","label":"Cluster ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10171","fieldConfigId":"10473","label":"Account ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10172","fieldConfigId":"10474","label":"Cluster Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/103","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/103","calendarParams":{"firstDay":0,"date":"2025-10-25T22:24:44+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1810b126-0b52-339e-9ce6-db4820c032a5","appLinkName":"","appLinkUrl":"","spaceKey":"CCS","spaceName":"Cloud Customer Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":1,"kbLinkDomainURLs":["https://qdrant.atlassian.net","https://get.support.qdrant.io"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWMxMDQ2ZS1mZmQxLTQxMzktYTA5My1iMDVjYThmODI0ZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjE0MjUwODQsIm5iZiI6MTc2MTQyMzg4NH0.ZS1zb91lS3FeZW-gR9zOVTTz3ZF5zyghJTUopCCLpGc","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"51c1046e-ffd1-4139-a093-b05ca8f824dc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}